Incident support
Contact support for incident updates. The live check above is a current connectivity check; it is not an incident history or an uptime guarantee.
Status
How we tell you when something is wrong.
Check the cloud service from your browser and find the next step if printing stops.
When something breaks
Where updates appear.
Support
Email support@rocketprint.io with your account name and a job ID. A job ID turns hours into minutes.
Before you report
Most printing problems are local, and your account will tell you which.
This is not a brush-off — it is the same checklist we run first.
Is the computer online?
The Printers page shows which are online. An offline computer means jobs are queueing until their deadline and will print if it reconnects before expiry. Check that it is awake and that normal outgoing HTTPS is allowed.
Did the job fail, or never get sent?
A failed job carries the reason the print system gave. A job stuck at pending means the computer has not come back yet. Those are different problems with different fixes.
Can that computer print on its own?
Print a test page from the computer itself. If that fails, the problem is between that computer and the printer, and we cannot work around it.
Are you being rate limited?
A 429 with Retry-After means your key went over 300 requests a minute. Wait and try again — the header tells you when.