Support
Something is not printing, a computer will not connect, or a job failed and the reason is not obvious. Send your account name and a job ID.
Contact
Talk to the people who build it.
We are small, which means an engineering question reaches an engineer. Include a job ID whenever you have one — it turns most questions into a two-minute answer.
Where to write
Four addresses, by what you need.
Security
Vulnerability reports and security questionnaires. We confirm we got it, keep you posted while we fix it, and credit you if you want it. The full details are on the security page.
Sales and volume
Volume pricing, shipping the app under your own brand, or a purchasing process that needs a human. You do not need to talk to anyone to get started — see pricing.
Anything else
Feedback, a printer we should test against, or something you are not sure we cover.
Before you write
Three things that usually answer it faster.
Not a brush-off — this is the same checklist we would run.
Check the computer is online
The Printers page shows which are online. An offline computer means jobs are queueing safely and will print when it reconnects.
Read the failure reason
A failed job carries the exact error the print system gave. It is usually specific enough to act on.
Check the docs
The error reference covers every status the API returns and what to do about each one.
Check status
If printing is broken for everyone, the status page explains how we tell you about it.