Connecting the first printer
Follow the quickstart to create a key, install RocketPrint Station, find a printer ID, and send the first job.
Help center
Start with what you are trying to fix.
Most RocketPrint problems are visible in one of three places: the API response, the job failure reason, or the Station app beside the printer.
Choose a path
What are you working on?
The Station app or a printer is offline
Use the Station guide to check sign-in, local printer visibility, connection behavior, and operating-system queues.
An API request failed
The error catalog maps each HTTP status and job failure to the likely cause and next action.
A job is pending or failed
Read the reliability model for the complete lifecycle, offline queue, cancellation rules, and reporting boundary.
You are planning a deployment
Review security, printer support, and multi-location routing.
The service may be having an incident
Check service status. If your issue is not explained there, send support the account name and a job ID.
Ask a human
A job ID is the fastest way to start.
Email support@rocketprint.io with the account name, job ID, and what you expected. Do not send an API key or the contents of the document.
Supportsupport@rocketprint.io
Write to support